Tracy User

I’m a high-performance customer service professional with 10+ years of multi-industry experience, known for resolving issues quickly and keeping service quality high—even in fast-paced, high-volume environments. I balance customer retention with measurable performance, including NPS and attendance targets.

In call-center work with Alorica (Best Buy Contract), I handled 1,200–1,400 inbound calls per month while maintaining a +60 NPS and ranking among top agents. I also delivered Level 1 technical support for Geek Squad and consistently earned monthly performance and attendance bonuses (99%+ attendance).

I bring leadership and operational strength from multiple roles: I’ve owned and run a multi-channel resale business, and I manage tenant relations, leasing, rent collection, and maintenance scheduling as a Property Manager. Previously, as a General Manager and Optician/Manager, I directed store operations, exceeded weekly sales goals, supported vendor relationships, and trained teams to reach top performance.

Across retail, fulfillment, and service work, I’m driven by problem-solving, conflict resolution, and continuous improvement. I also enjoy mentoring—training staff, supporting peer discussions, and contributing through volunteer work like Orphan K9s and Racine Raiders.