Tracy Radiala

I’m a results-driven sales professional with 3+ years of experience in direct sales, customer onboarding, and dealer relationship management across Migori and Tharaka Nithi counties. I focus on exceeding sales targets while delivering strong, practical customer support.

In my Direct Sales Agent role at Safaricom PLC (Tharaka Nithi County), I promoted Safaricom products and services through direct sales, community events, and point-of-sale activations. I onboarded customers for voice, data, and M-Pesa services, ensuring accurate registrations and payments, and I boosted results through upselling and customer engagement strategies.

Before that, as a Sales Agent at Sunking (Migori County), I conducted door-to-door outreach and product demonstrations to acquire new customers. I managed sales processes including order processing, invoicing, and delivery coordination, and I provided after-sales support and troubleshooting to improve customer satisfaction and retention.

I’ve successfully onboarded and activated 1,000+ customers for voice, data, and M-Pesa services, while consistently exceeding monthly sales targets. I currently pursue a BA in Economics and Geography at Chuka University, and I bring resilience, clear communication, and disciplined sales operations—supported by daily sales reports and market feedback.