Open to opportunities

Emmanuel Muthomi

@emmanuelmuthomi1

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Results-driven direct sales professional blending sales, marketing, customer service, and IT support expertise.

Kenya

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What I'm looking for

I’m looking for a challenging, growth-oriented role where I can leverage my sales, marketing, customer service, and IT management skills to drive results, improve customer engagement, and support team performance.

I’m a dynamic, results-driven professional with a proven track record in sales, marketing, customer service, and IT management. In my current direct sales role at Safaricom, I execute customer acquisition activities, register new Till numbers, manage customer line registrations, and resolve client inquiries efficiently.

Previously, I led and coached a team of 10 marketers to achieve daily sales targets, strengthened client relationships through accessible technical marketing, and managed high-traffic cyber cafe operations including technical troubleshooting and customer transactions. I bring certified social media marketing expertise, strong communication, and a continuous focus on improving operational efficiency and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Direct Sales Agent

Current

Safaricom PLC

May 2025 - Present (1 year 1 month)

Execute direct sales activities, including registering new Till numbers and managing customer line registrations. Promote Safaricom products and resolve customer inquiries to support acquisition and retention.

Direct Sales Customer Acquisition Till Number Registration Product Promotion Customer Service CRM Sales Pipeline Management

Sales and Marketing

Agricultural Drones Kenya

Jan 2024 - Mar 2024 (2 months)

Marketed drone services to potential clients by clearly communicating technical benefits. Built client relationships to improve service adoption and customer satisfaction.

Lead Generation Client Relationship Management Service Marketing Technical Communication Sales Presentations Customer Engagement Objection Handling Product Education

Sales and Marketing Supervisor

Standby Fix

Jun 2023 - Nov 2023 (5 months)

Led and supervised a team of 10 marketers, providing training and guidance to achieve daily sales targets. Coordinated team activities and produced performance reporting to support consistent goal achievement.

Team Leadership Sales Supervision Training performance reporting Team Coordination Customer Service Sales Operations

Cyber Cafe Manager

Eastside Cyber and Gaming Lounge

Feb 2022 - Sep 2022 (7 months)

Managed daily operations of a high-traffic entertainment venue while delivering excellent customer service. Handled technical troubleshooting, customer transactions, and maintained a clean, organized environment.

Customer Service Technical Troubleshooting Operations Management Network Device Support

Sales and Marketing

Maramoja Online Cabs

Apr 2021 - Jun 2021 (2 months)

Engaged potential customers to register new users and promote platform adoption. Used strong communication to improve customer engagement and drive user growth.

Lead Generation Customer Engagement Platform Promotion Relationship Building Growth Support

Cyber Cafe Manager

Nkanya Computer Services and Studio

Jan 2021 - Mar 2021 (2 months)

Oversaw cyber cafe operations, providing customer service and technical support. Managed equipment and software and supported photography services.

Customer Support Technical Support Equipment Management Troubleshooting Photography Support Service Delivery

Cyber Cafe Manager

Laare Graffix

Jan 2019 - Sep 2019 (8 months)

Supervised staff and managed daily cyber cafe operations to ensure smooth functioning. Maintained inventory and provided frontline customer service with technical assistance.

Staff Supervision Operations Management Inventory Management Frontline Services Technical assistance Equipment And Software Oversight Team Coordination Service quality