Tracy Amon
@tracyamon
Customer service officer at Great Life Microcredit Company, handling customer concerns and supporting loan disbursements.
GhanaWhat I'm looking for
At Great Life Microcredit Company, I attend to customer concerns, enter and process data, and assist with disbursements. I also make calls to clients with overdue payments.
Previously, I worked as a Data Entry Clerk at Family Search International (2nd Stride Enterprise), recording and updating data and maintaining the company database. I handled sensitive information in line with data security protocols.
At Prudential Life Insurance Ghana, I assessed clients’ financial status and prepared financial plans based on their needs and goals. I also explained financial options and maintained client records in accordance with company policies.
My other experience includes aviation security at Ghana Airport Company Limited (Aviation Security) and sales representative roles at Palace Mall, Melcom Company Limited, and MAXXON Petroleum Company Limited. I hold a Diploma in Business Administration from Accra Technical University and have computer skills in Microsoft Word, Excel, and PowerPoint.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Great Life Microcredit Company
May 2025 - Present (1 year 5 months)
Attending to customers' concerns, data entry and processing, making calls to defaulting clients, and assisting in the disbursement process.
Data Entry Clerk
Family Search International (2nd Stride Enterprise)
May 2024 - May 2025 (1 year)
Recording and updating accurate data, maintaining company database systems, and handling sensitive information with care while adhering to data security protocols.
Financial Consultant
Prudential Life Insurance Ghana
Feb 2024 - Jul 2024 (5 months)
Assessing clients' financial status, building customer relationships, creating financial plans, educating clients on financial matters, and maintaining accurate client records.
Aviation Security
Ghana Airport Company Limited
Apr 2023 - Dec 2023 (8 months)
Conducting passenger profiling, collaborating with security teams, interpreting X-ray images, and providing information to passengers while maintaining a friendly environment.
Sales Representative
Palace Mall
Apr 2023 - Apr 2023 (0 months)
Providing customer service, building relationships, conducting stock checks, setting and achieving sales targets, and maintaining a clean shopping environment.
Sales Representative
Melcom Company Limited
Sep 2022 - Dec 2022 (3 months)
Engaging with customers, managing cash transactions, using POS systems, and maintaining a clean shopping environment.
Sales Representative
MAXXON Petroleum Company Limited
Oct 2020 - Jan 2021 (3 months)
Managing opening and closing stock procedures, maintaining product displays, and ensuring accurate inventory records.
Education
Degrees, certifications, and relevant coursework
Accra Technical University
Diploma in Business Administration, Business Administration
2021 - 2022
Pursued a Diploma in Business Administration, completing the program in October 2022.
Ghanata Senior High School
W.A.S.S.C.E, Business
2016 - 2019
Completed the West African Senior School Certificate Examination (WASSCE) in the Business track.
Upper Kingdom Academy
B.E.C.E, General
Completed the Basic Education Certificate Examination (BECE) in June 2016.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
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