Looking for a job

Tovey Blake

@toveyblake

Message

I build systems, workflows, and client experiences that help purpose-driven businesses grow sustainably.

Canada

Message

What I'm looking for

I'm looking to help visionary leaders and purpose-driven businesses build intentional operations, scalable client experiences, and systems that reduce founder dependency while supporting sustainable growth.

At The Astra Group, I provide executive-level operational oversight for a North American virtual staffing firm, helping maintain 98% client retention, 80–90% NPS, and a 95% client-team match success rate.

I’ve launched Online Business Management and Fractional Marketing service lines, designed a formal new-hire onboarding program, and built ClickUp onboarding, offboarding, and AI-assisted candidate-screening workflows that preserve human connection.

Through Above All Admin Support Services, I help purpose-driven entrepreneurs and small teams diagnose operational friction and rebuild workflows, systems, client journeys, and SOPs. My work has improved time efficiency by up to 30% and reduced team workload by up to 10 hours per week.

I bring over 20 years of experience across operations, executive support, project administration, systems implementation, reporting, and team leadership, including SAP Business One upgrades and work-order management improvements at Neptune Technology Group.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager / Pod Leader

Current

The Astra Group Inc.

Jul 2019 - Present (7 years 2 months)

Provide executive-level operational oversight within a North American virtual staffing firm, maintaining a 98% client retention rate and 80–90% NPS. Led the launch of two new service lines and designed the formal new-hire onboarding program.

Operations Management Customer Retention NPS EOS ClickUp Onboarding Team Leadership AI Tools

Current

Founder / Operations & Client Experience Consultant

Current

Above All Admin Support Services

Sep 2015 - Present (11 years)

Deliver operational consulting, systems design, and client experience strategy to purpose-driven entrepreneurs and small teams. Manage multiple concurrent client engagements and lead full-cycle operational transformations.

Operations Consulting System Design Client Experience SOP Development Project Management Client Management

Executive Assistant to VP / Project Specialist

Morneau Shepell

Mar 2015 - Nov 2021 (6 years 8 months)

Supported executive functions across HR, disability management, health & wellness, and internal operations. Streamlined reporting systems and coordinated cross-departmental projects and budget tracking for portfolios up to $2.4M.

Executive Support Calendar Management Travel Coordination Budget Tracking Project Coordination Reporting

Administration Supervisor

Neptune Technology Group

Apr 2010 - Feb 2015 (4 years 10 months)

Progressed from Office Manager to Project Administration Specialist and ultimately Administration Supervisor, leading a team of five project administrators. Led Phase 1 of a company-wide SAP Business One upgrade and served as Project Manager for the WoRM system improvement project.

Team Leadership Project Administration SOP Development SAP Business One UAT Training Project Management

Supply Chain Metrics Analyst

Ricoh Canada Incorporated

Sep 2007 - Mar 2010 (2 years 6 months)

Provided high-level administrative and reporting support to the Director of Supply Chain, and designed monthly quality audits and performance dashboards that improved operational accuracy.

Supply Chain Reporting Quality Audits Performance Dashboards Data Analysis

Quality Analyst I / Scheduling Analyst

Workers' Compensation Board of Alberta

Jan 2005 - Jul 2007 (2 years 6 months)

Supported the Director of Quality Control with administrative processes, travel planning, and report preparation, and developed databases to track performance trends and call center metrics.

Quality Analysis Scheduling Database Management Performance Monitoring Call Center Metrics