Open to opportunities

Ranya Lazaar

@toussama

Customer service and scheduling coordinator who drives sales results and resolves customer issues with clear communication.

Morocco

Message

What I'm looking for

I’m looking for a customer-focused role where I can coordinate scheduling, handle calls and emails confidently, and support sales or loyalty outcomes—while using my communication and conflict-resolution skills to improve every interaction.

I bring over one year in customer service and sales support, with hands-on experience handling customer inquiries through calls and email. I’m known for excellent communication, fast follow-through, and staying calm under pressure.

In SiriusXM roles, I worked across outbound, inbound, and loyalty department support, strengthening my ability to translate customer needs into effective next steps. I also coordinated daily interactions for a U.S. health insurance context, including scheduling and resolving customer questions.

As a Language Customer Service & Scheduling Coordinator at Narocta agency, I focus on conflict resolution, analytical thinking, and reliable coordination. I’m motivated to keep improving my tools proficiency and deliver consistent, customer-first outcomes.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Coordinator

Current

Narocta Agency

Dec 2025 - Present (6 months)

Handles scheduling for a U.S. health insurance professional and responds to customer inquiries via calls and email. Provides multilingual customer support while resolving issues and coordinating appointments.

Scheduling Customer Service Phone Support Email Support Health Insurance Conflict Resolution Multilingual Communication Analytical Thinking Professional Software Use

Inbound Sales Representative

SiriusXM

Jun 2024 - Apr 2025 (10 months)

Worked as an inbound sales representative for SiriusXM, responding to customer requests and supporting sales through inbound interactions. Ensured accurate information delivery and effective customer communication.

Inbound Sales Customer Service Sales Support Communication Phone Communication Problem Solving Conflict Resolution

Customer Service Representative

Foundever

Jan 2024 - Jan 2025 (1 year)

Provided customer service support for over one year at Foundever in Fes, handling customer inquiries and resolving issues. Contributed to customer satisfaction through clear communication and problem-solving.

Customer Service Communication Conflict Resolution Problem Solving inquiry handling Email Support Phone Communication

Loyalty Department Representative

SiriusXM

Apr 2023 - Jun 2024 (1 year 2 months)

Served as a loyalty department representative for SiriusXM, supporting customer needs related to loyalty programs. Provided assistance through timely communication and issue resolution.

Customer Service Communication Customer Support Phone Communication Conflict Resolution

Outbound Sales Representative

SiriusXM

Mar 2023 - Apr 2023 (1 month)

Worked as an outbound sales representative for SiriusXM, contacting potential customers to support sales efforts. Maintained customer communication through calls and followed up to drive conversions.

Outbound Sales Sales Support Customer Communications Phone Sales Customer Service Conflict Resolution