Sushanth das

Managed leasing module configurations for enterprise clients (Sobeys, Loblaws, Wendy’s, Yum Brands), reducing manual effort by 20%. Conducted governance reviews, improved reporting accuracy with dashboards, resolved escalations with support and development teams, and led post-implementation process reviews.

Led implementation, configuration, customization, and deployment of software to meet client specifications and regulatory requirements. Produced and executed validation documentation aligned to GMP and CSV, and provided client training, troubleshooting, and ongoing support.

Delivered end-to-end SAI360 product implementations including configuration, user training, and post go-live support. Gathered and specified user requirements, coordinated QA/UAT testing, bridged gaps between requirements and product capabilities, and escalated risks ahead of schedule.

Implemented and configured Data Collection Services for a cloud-based biometric time and workforce management solution, defining and validating functional/technical requirements. Debugged defects using logs and MySQL, configured user access and reporting, and supported integration design and testing.

Implemented an ERP solution for customers and delivered training to ensure effective application usage. Maintained customer satisfaction by resolving issues remotely and onsite, prepared documentation and client requirements, and supported manual testing for newly developed modules.

Integrated ERP software modules supporting internal business processes and trained end users on system usage. Monitored and analyzed support requests, resolved batching plant software and hardware issues, and set up computers with required applications.

Earned a B.E. in Electronics & Communication from Manipal Institute of Technology, completed in 2014.