Tosin Kayode

I am a communication and operations specialist with over three years of experience in customer service, KYC remediation, and fintech compliance. My journey has equipped me with a robust skill set in team management and regulatory compliance, allowing me to deliver exceptional results in fast-paced environments. Currently, I serve as a Customer Success Specialist at Caret Africa Solutions Limited, where I oversee KYC compliance and transaction reviews for multiple countries, ensuring that our merchants adhere to stringent regulatory requirements.

Throughout my career, I have demonstrated a strong ability to onboard merchants effectively and provide them with the necessary guidance to navigate compliance challenges. My role involves not only reviewing transactions but also engaging with customers to deliver prompt solutions to their inquiries. I take pride in my adaptability and problem-solving skills, which have enabled me to identify gaps in internal processes and recommend improvements that enhance operational efficiency.

My previous experience as a Business Development Associate and Management Trainee has further honed my strategic thinking and relationship-building abilities. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.