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Tony Avila

@tonyavila

Operations Coordinator with 27+ years in workflow management, customer onboarding, estimating, documentation, and delivery execution.

United States

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What I'm looking for

I’m looking for a stable full-time remote operations, implementation, onboarding, or customer support role where I can coordinate workflows, document processes, support customers, and help teams deliver accurate, organized, on-time results.

I’m an operations-focused Project & Production Coordinator with 27+ years of experience managing customer intake, estimating, workflow coordination, documentation, quality control, and delivery execution across high-volume production environments.

My background includes preparing detailed job estimates, reviewing project requirements for feasibility, coordinating with production teams, managing customer expectations, and keeping timelines, pricing, and deliverables aligned from start to finish. I’ve worked heavily across prepress, shipping, customer service, vendor coordination, invoicing, scheduling, and production support.

I’m especially strong at turning unclear requests into organized work orders, identifying issues before they become delays, communicating clearly with customers and internal teams, and improving systems through practical documentation and workflow structure. I’m now targeting remote operations, implementation, onboarding, and customer success roles where my end-to-end coordination experience can support smooth customer adoption and reliable execution.

Experience

Work history, roles, and key accomplishments

Creative Operations Lead

AGP Gigs LLC / RGP Studios

Mar 2007 - Mar 2026 (19 years)

Operated an independent creative production business supporting local clients, bands, venues, small businesses, and community projects. Managed client communication, project intake, design revisions, file preparation, vendor coordination, scheduling, print production, web content, promotional materials, and delivery logistics.

Project Estimator

Brown Printing

Jan 2025 - Jan 2026 (1 year)

Provided estimating and scope review support to plan print jobs and align customer requirements with production execution. Delivered workflow support to keep jobs moving through production operations with quality focus and follow-through.

Estimating Production Workflows Quality Control Shipping & Logistics

Prepress & Shipping Manager

Oregon Blue Print

May 2005 - Mar 2025 (19 years 10 months)

Managed prepress and production workflows for oversized EFI VUTEk and Durst flatbed printing, preparing large-format full-color files for on-time production. Operated Canon digital presses and supported bindery/finishing while coordinating shipping and customer-facing issue resolution.

Canon Digital Press Operation Production Scheduling Customer Service Process documentation SOP Development

Press Operator & Sales Assistant

Copy Max

Jan 2005 - Jan 2007 (2 years)

Operated digital press equipment and supported customers with project planning, prepress, quoting, and pricing. Handled invoicing/cashiering and performed quality control checks for finished jobs.

Invoicing Quality Control Project Planning Microsoft Office Workflow Support

Print Production & Customer Service

CopyMax / LaserQuick

Jan 2004 - Jan 2007 (3 years)

Supported print production and customer service by managing job handling from intake through delivery logistics. Assisted with practical workflow documentation and organization to improve accuracy, speed, and follow-through in production operations.

Print Production Customer Service Quality Control Shipping & Logistics Production Scheduling Prepress Support

Copy Dept Supervisor & Admin

Sierra Office Supplies & Printing

Jan 2001 - Jan 2004 (3 years)

Supervised copy department production and bindery operations while managing customer job quoting, scheduling, and quality control. Coordinated administrative support for customer orders to ensure accurate, consistent output.

Digital Press & Bindery Support Scheduling Quality Control Customer Account Management Administrative Support

Copy Department Supervisor

Sierra Office Supplies & Printing

Jan 2001 - Jan 2004 (3 years)

Supervised copy department shift operations and trained staff to support high-volume black-and-white and color press workflows. Coordinated scheduling and job assignments while managing customer job quoting and quality control using office and print management systems.

Staff Training Production Scheduling Quality Control Quickbooks Managed Print

Shift Supervisor & Lead Operator

Kinko's

Jan 2000 - Jan 2003 (3 years)

Supervised shift operations, trained staff, and managed job scheduling while operating high-volume black-and-white and color print presses. Provided technical support for key equipment to maintain production readiness.

Shift Operations Management Lead Press Operations job scheduling High Volume B W Printing High Volume Color Printing Technical Support

Education

Degrees, certifications, and relevant coursework

Sacramento City College

Coursework (no degree specified), Graphic Design and Printing

Activities and societies: File review and prepress; focused on high-volume task execution.

Completed coursework in Graphic Design, Printing, Audio Recording, Psychology, and History at Sacramento City College. Coursework also covered file review and prepress practices for high-volume task execution.