Open to opportunities

t ontiriah

@tontiriah

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Case Manager focused on crisis prevention, coordinated care, and compliant documentation.

Kenya

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What I'm looking for

I’m looking for a behavioral-health case management role where I coordinate care, keep accurate data and compliant records, communicate with clients and multidisciplinary teams, and grow within a supportive, mission-driven organization.

I’m a Case Manager who thrives in fast-paced behavioral health environments, coordinating daily case workflows, scheduling, and service-delivery logistics. I act as a clear liaison between clients, families, and multidisciplinary teams, so care plans move forward with timely follow-through.

I bring a strong documentation and data-tracking foundation, maintaining detailed records, reports, and progress documentation in line with confidentiality and HIPAA-compliant standards. From crisis prevention work to behavioral support planning, I prioritize accurate tracking that supports informed decision-making and reliable reporting.

Beyond direct care, I’ve contributed to program development and outreach efforts by supporting community outreach coordination, stakeholder engagement, and prevention-based education initiatives. I also value accessibility and cultural competence—using English/Swahili communication and multicultural collaboration to strengthen coordination, engagement, and client support across settings.

Experience

Work history, roles, and key accomplishments

Case Manager

Clarvida of Idaho

Mar 2025 - Dec 2025 (9 months)

Coordinated daily case workflows, scheduling, and service delivery logistics in a behavioral health environment. Served as the primary liaison between clients, families, and multidisciplinary teams while maintaining confidential, compliance-ready documentation.

Case Management Service Scheduling HIPAA compliance Data Tracking

Behavior Interventionist

Centerpointe

Mar 2025 - Nov 2025 (8 months)

Coordinated client schedules and behavioral support plans with educators, clinical staff, and families to ensure consistent care across settings. Maintained documentation and progress records and communicated scheduling changes to interdisciplinary teams to minimize disruptions.

Behavioral Support Plans Client Scheduling Interdisciplinary Collaboration Progress Documentation Data Tracking Compliance Reporting client support Communication

Direct Support Professional

Sevita

Feb 2025 - Mar 2025 (1 month)

Managed documentation, reporting, and tracking of client progress and behavioral observations. Used structured de-escalation and communication strategies in high-pressure situations while ensuring accurate, timely recordkeeping.

Client Progress Documentation De Escalation Techniques Record keeping

Shelter Intern

Hope’s Door (AAFV)

Aug 2024 - Dec 2024 (4 months)

Conducted intake coordination and provided onboarding support in a high-volume family violence shelter environment. Assisted with scheduling, referrals, and follow-up coordination while maintaining confidential records and providing bilingual (English/Swahili) communication support.

Intake Coordination Case Coordination Administrative Tracking

Front Desk Coordinator

College of Idaho Health & Wellness Center

Aug 2021 - Dec 2024 (3 years 4 months)

Managed scheduling, appointment coordination, and front-line client communication for health and wellness services. Maintained confidential records, triaged inquiries, and improved operational efficiency through structured daily workflow and service scheduling.

Scheduling Management Confidentiality Appointment Coordination Triage Workflows Service Operations

Diversity & Inclusion Representative

Afro Club, College of Idaho

Jan 2024 - May 2024 (4 months)

Coordinated workshops and events focused on inclusion and cultural awareness. Collaborated with administration and student groups to plan and execute programming while managing multi-stakeholder communication and outreach.

Workshop Coordination Event Planning Multistakeholder Communication Program Outreach Cultural Awareness Programming Administrative Coordination Collaboration With Student Groups

Course Assistant (First-Year Seminar)

College of Idaho

Sep 2022 - Dec 2022 (3 months)

Supported coordination of seminar classroom activities and student engagement. Assisted faculty with administrative tasks, communication workflows, and student tracking to help maintain a structured learning environment.

Student Engagement Workflows Educational Support

Junior Program Development

Resilient Enterprises

Mar 2024 - Present (2 years 3 months)

Supported coordination of community outreach initiatives and program development activities. Assisted with stakeholder engagement, partnership communication, and administrative organization for prevention-based education initiatives.

Community Outreach Program Development Stakeholder Engagement Partner Communications Administrative Support Event Logistics

Education

Degrees, certifications, and relevant coursework

The College of Idaho

Bachelor of Arts, Psychology

Activities and societies: Minors: Human Health & Performance, Art & Design, Professional Foundations. Relevant coursework included Developmental, Educational, Multicultural, Abnormal, Cognitive, and Social Psychology; Introduction to Teaching.

Earned a Bachelor of Arts in Psychology from The College of Idaho, completed in December 2024.