I've led Business Intelligence and reporting for FLOW Jamaica's VPTO operations, delivering daily, weekly, and monthly reporting that supports field services and management decision-making.
I develop Power BI dashboards and analytical views for KPIs, fault management, installations, backlog, aging, productivity, and SLA performance. I use SQL, Oracle, Power Query, Excel, and multiple operational systems to validate data, investigate discrepancies, and turn complex performance information into clear actions.
At Liberty Latin America, I supported executive reporting and operational performance reviews across seven Caribbean markets, including materials for senior leadership and the President/CEO. I consolidated financial and operational data into concise presentations, charts, performance narratives, and commentary on trends, variances, and business drivers.
I've progressed from Customer Insight Analyst to Associate Manager, Business Intelligence, while improving reporting through automation, governance, documentation, and team coaching. I bring nearly nine years of telecommunications analytics and operations experience, backed by a First Class Honours MSc in Information Systems Management.
