Tonette Jones
@tonettejones
Data Analyst and Data Governance professional focused on accurate, compliant reporting.
United StatesWhat I'm looking for
I support patient-facing operations with a focus on data integrity as a Patient Access Specialist in Revenue Cycle Management at SSM Health Oklahoma City. I facilitate patient registration, validate demographics and insurance details in real time, and assist patients and caregivers while maintaining confidentiality and HIPAA compliance.
Previously, as a Data Analyst with the Data Strategy and Governance | Data Science division at the State of Oklahoma Office of Management and Enterprise Services, I analyzed and processed large datasets, strengthened data quality, and improved accuracy and reliability in reporting. I built and maintained reporting and dashboards for business operations, designed a comprehensive data governance framework modeled after the DAMA DMBOK, served as a Data Stewardship Facilitator, and—while working as a Metadata Specialist—developed a metadata repository, data dictionary, and business glossary. I also defined data quality metrics and KPIs, documented data standards and policies, and contributed to SDLC testing for new data projects.
Experience
Work history, roles, and key accomplishments
Facilitated patient registration by collecting and verifying demographics and insurance details, ensuring real-time data integrity validation. Managed co-pays and outstanding balances, supported patients with financial aid options, and resolved issues related to access to health records in HIPAA-compliant ways.
Data Analyst
State of Oklahoma
Mar 2016 - May 2024 (8 years 2 months)
Analyzed and processed large datasets to identify and remediate data quality issues, improving accuracy and reliability of reporting. Built data governance frameworks aligned to DAMA DMBOK, managed metadata repositories and business definitions, and developed reports and dashboards to support strategic decision-making while maintaining regulatory compliance.
Engagement Specialist
Metropolitan Library System
Feb 2013 - Sep 2017 (4 years 7 months)
Planned, scheduled, and implemented local programs and special events, supporting community outreach and the onboarding of new library accounts. Promoted library materials and services, provided basic computer training, and coordinated with IT and library staff meetings and committees.
Tier II Technical Support Analyst
State of Oklahoma
Aug 2014 - Mar 2016 (1 year 7 months)
Provided Tier II technical support by resolving incidents related to access difficulties and state technology resource utilization, with strong first-call resolution. Documented employee case histories in a CRM system, ensured data privacy compliance, and supported training and user access management in Active Directory.
Student Information Analyst
Moore Public Schools
Jun 2005 - Jul 2014 (9 years 1 month)
Produced analytics and district statistical reports from student and staff data, ensuring accuracy and compliance with state and federal regulations. Performed data cleansing, investigated and corrected anomalies in the Student Information System, and provided end-user guidance and training on database usage.
Education
Degrees, certifications, and relevant coursework
(ISC)²
CC - Cyber Security, Cyber Security
Earned the CC - Cyber Security (ISC)² International Information System Security Certification in 2025.
Oklahoma City Community College
CCS, Cyber Information Security
Completed a CCS in Cyber Information Security at Oklahoma City Community College in 2014.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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