Tom Pyle
@tompyle
I lead enterprise platforms, scaling Salesforce, CX, revenue systems, and agentic AI delivery.
AustraliaWhat I'm looking for
At Employment Hero, I've grown from sole Salesforce platform owner to Head of Enterprise Platforms, leading managers across Salesforce, Zendesk/CX and Revenue Systems. I've led three M&A CRM integrations, including KeyPay, Employment Innovations and Humi, while owning the technology estate supporting $300M+ ARR.
I combine an architect's approach to multi-system design with a product-led delivery mindset. I've recovered approximately $200K annually in licence spend, launched an in-house PRM platform saving approximately $80K per year, and taken agentic AI into production through Relevance AI lead-routing agents, Salesforce MCP enablement, and data-access governance with InfoSec.
Experience
Work history, roles, and key accomplishments
Leads strategic oversight of three platform domains (Salesforce, Zendesk/CX, Revenue Systems), including org design, commercial ownership, and executive engagement. Authored company-wide RACI and Product Operating Model, and leads agentic AI adoption with production AI agents and MCP enablement.
Education
Degrees, certifications, and relevant coursework
University of Queensland
Bachelor of Economics, Economics
Bachelor of Economics degree from the University of Queensland, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Tom?
You can contact Tom and 90k+ other talented remote workers on Himalayas.
Message TomGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
