At Canaan Communication & Technologies, I supported customers across Amazon, TikTok Shop, Walmart, and Temu projects, assisting 20,000+ customers and serving a customer base of 100,000+.
I handled phone, email, live chat, and internal messaging inquiries about products, orders, accounts, and payments. I resolved 60+ email tickets daily and earned 30+ positive customer reviews each month.
At Ocean Blue AutoTransportation Company, I coordinated vehicle shipments across the United States, managing logistics for up to five shipments weekly. I communicated with clients and transporters, negotiated carrier rates and delivery schedules, and used dispatch and pricing tools to manage shipments.
Across these roles, I’ve supported customers and logistics operations for U.S.-based companies. My experience includes CRM systems, customer support workflows, and dispatch coordination.
