Tommaso Zanchi

Managed end-to-end Tax Free and VAT refund operations for international (non-EU) customers in a high-volume luxury retail environment.
Ensured full compliance with company procedures, international regulations, and fraud-prevention controls while handling sensitive financial transactions.
Monitored operational KPIs, achieving a 97% refund return ratio while supporting foreign-currency refund adopt

Coordinated wholesale operations between Italian manufacturing partners, Golden Horn Solutions’ New York showroom/distribution activities, and major U.S. retailers including Neiman Marcus, Saks Fifth Avenue, and Dillard’s.
Worked within broader U.S. wholesale programs representing approximately 23,000 coats and $9M in business, spanning luxury retail and private-label programs.
Managed order coord

Generated and fulfilled an initial 150+ unit B2B order for a New York retailer, followed by additional repeat orders.
Sourced and curated 1970s Made in Italy new-old-stock formal menswear, including overcoats, tailored suits, and dress jackets, all unworn and retaining their original tags.
Evaluated garments based on fabric quality, construction, tailoring, provenance, rarity, pricing, and U.S. re

Sold 2000+ curated premium and designer fashion pieces, including garments from established international luxury and fashion brands.
Managed end-to-end e-commerce operations across Etsy, Grailed, and Vestiaire Collective, including sourcing, pricing, inventory, product presentation, customer communication, sales, and international fulfillment.
Evaluated products according to quality, rarity, condi

Delivered personalized client advisory and assisted selling in a premium retail environment.
Managed cash operations and supported in-store logistics, stock activities, and daily execution.
Served international clientele with a high standard of service and operational accuracy.

Provided tailored client advisory in a luxury boutique environment.
Supported sales objectives, product presentation, and operational execution.
Worked with international clientele, maintaining service quality under peak traffic.

Assisted international clientele in a high-traffic outlet environment.
Supported sales floor execution, cash operations, stock/inventory activities, and visual setup.
Maintained service quality and operational discipline under sustained peak flows.

Provided educational support and English language development activities (Italian–English native background).
Helped students improve comprehension and confidence through structured practice.

Supported administrative and commercial office operations, documentation, and internal coordination.
Handled order-related processes and day-to-day administrative workflow support.

Completed a three-year intensive acting program focused on film and theatre performance. Developed advanced skills in character development, scene study, improvisation, voice work, and emotional connection. Trained through practical workshops, ensemble work, and on-camera exercises.
Final certificate awarded upon completion in July 2023.

Studied textile arts with a focus on fabric design and material research, alongside hands-on training in screen printing, sculpture, and applied visual arts. Completed practical laboratory work across multiple artistic disciplines, developing strong manual skills, visual sensitivity, and an understanding of materials and production processes.