tomas torres

I’m a dynamic, dedicated professional passionate about excellence in customer service. With four years of practical experience across customer service, as a virtual assistant, and as a freelancer, I focus on delivering top-quality service and real customer satisfaction. I speak three languages and bring a strong problem-solving mindset to every interaction.

Currently, I work as a team lead for Ricoh USA Team Lead / Wow 24/7 inc., advising clients in the United States and Canada on printer repairs. I place orders for printer components, schedule repair services, create billing tickets, run supplier meetings in English/Spanish/Portuguese, and provide tech support via live chat—while also interpreting and leading the Canada team operations.

At nights, I support multiple projects as a freelancer or virtual assistant for a company in Ukraine, handling chats, calls, and emails. I troubleshoot meeting applications like Circles and Google Meet, monitor chats across Slack, HubSpot, Zendesk, and Airtable, schedule meetings, prepare client calendars, and serve as help desk support for monitor and scanner issues during immigration at Australian airports in Sydney. Previously, at Concentrix, I helped Macy’s and Bloomingdale’s customers across furniture, jewelry, fraud, and gift cards, managing chats and coordinating shipments/pickups with UPS and USPS; at Teleperformance, I made travel reservations for despegar.com using GDS and ADS and supported social media monitoring and promotional strategy.