Open to opportunities

Tolulope Opebiyi

@tolulopeopebiyi

I lead enterprise customer experience teams, improving retention, satisfaction, SLA delivery, and customer interactions.

Nigeria

Message

What I'm looking for

I'm looking to lead customer experience and service operations teams, improve customer satisfaction and retention, strengthen service delivery, and develop customer-centric processes.

At eStream Networks, I lead Enterprise Customer Experience, managing team performance, customer retention, SLA and OLA adherence, service reviews, and strategies that improve satisfaction across touchpoints.

I've built customer service and operations experience across FiberOne Broadband, Marineserv Shipping and Logistics, Daudeen Freight Forwarding, and shipping operations. I use CRM, reporting, customer-focused training, and practical issue resolution to strengthen customer relationships and keep service teams responsive.

Experience

Work history, roles, and key accomplishments

Current

Head of Department, Enterprise Customer Experience

Current

Estream Networks

May 2024 - Present (2 years 3 months)

Manage the enterprise customer experience team, overseeing KPIs, retention, SLA adherence, and strategy implementation. Provide regular reports to management and stakeholders.

Team Management KPI Management Customer Retention SLA Management Strategy Development Training Customer Satisfaction Reporting

Current

Head of Department (HOD) Enterprise Customer Experience

Current

EStream Networks

May 2024 - Present (2 years 3 months)

Leading the enterprise customer experience team, managing KPIs, retention, and SLA adherence. Developing strategies to improve customer interactions and satisfaction across all touchpoints.