Sayidat Babatunde
@sayidatbabatunde
I lead customer service operations, CRM improvements, and account growth across e-commerce, logistics, and retail.
NigeriaWhat I'm looking for
I'm leading customer service operations at Fieldbase Technology, where I coach support teams, resolve escalations, implement SOPs, and integrated Zoho CRM ticketing to improve response visibility and service delivery.
Previously, I drove over ₦100 million in revenue at The Terminal Africa by acquiring and managing high-value merchants, closing over 30 deals, and increasing customer lifetime value by 30%. At Jumia Nigeria, I grew key accounts, trained more than 50 staff members, and helped onboard major partners including MTN, Gongoni, and GBFoods, contributing a 9% increase in annual revenue.
Experience
Work history, roles, and key accomplishments
Customer Service Lead
Fieldbase Technology
Jan 2026 - Present (7 months)
Lead and coach a customer service team, manage daily operations, resolve escalated complaints, and implement policies and SOPs. Spearheaded Zoho CRM integration and team expansion to improve response time and visibility.
Business Acquisition Lead
The Terminal Africa
May 2024 - Dec 2025 (1 year 7 months)
Drove over ₦100 million in revenue by acquiring and managing high-value merchants, e-commerce brands, and logistics providers. Executed outbound calls and lead generation, negotiated and closed over 30 deals, and managed key accounts to increase customer lifetime value by 30%.
Key Account and Training Manager
Jumia Nigeria
Jan 2022 - Dec 2023 (1 year 11 months)
Managed and grew existing accounts, ensuring client satisfaction and financial performance. Collaborated with internal teams, conducted training needs analysis, and led training initiatives for over 50 staff members and vendors.
Vendor Acquisition Associate
Jumia Nigeria
Jan 2021 - Dec 2022 (1 year 11 months)
Expanded Jumia's vendor network by pitching value propositions and managing vendor relationships. Onboarded major OEMs and distributors, contributing to a 9% increase in annual revenue.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science, Industrial Chemistry
Bachelor of Science in Industrial Chemistry from Kwara State University, Malete, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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