Tochi Esther User

Provided structured one-to-one and group support to children and young people, managing competing priorities within a regulated environment. Monitored, recorded, and reported on individual progress and wellbeing, producing clear documentation for internal review and external stakeholders.

Led a team of support staff, coordinating shift handovers, supervisions, and staff meetings. Designed, planned, and delivered community and recreational programmes, managing logistics, stakeholder input, and risk from initiation through to completion.

Managed end-to-end data analytics projects, delivering interactive dashboards and structured reports to support stakeholder decision-making. Coordinated collaboration across 15+ stakeholders, achieving a 25% improvement in decision-making outcomes.

Encouraged and supported individuals to participate in activities that enhanced their independence and wellbeing, coordinating access to community resources including employment and education. Completed daily reports, progress notes, and care documentation accurately and efficiently, maintaining clear records for multi-professional review.

Delivered person-centred support plans for young adults with complex needs, ensuring individual goals and outcomes were consistently achieved. Maintained accurate and detailed records of activity, changes in need, and incident reports, supporting audit-readiness and quality assurance processes.

Applied emergency protocols and established procedures in time-critical situations, demonstrating structured decision-making and composure under pressure. Administered and accurately recorded controlled medications using MAR procedures, maintaining full compliance with governance and safety standards.

Conducted and documented risk assessments for patient safety, applying structured frameworks to mitigate harm and ensure compliance with safeguarding procedures. Monitored physical and mental health indicators, maintaining accurate records in line with regulatory requirements via the IRIS reporting system.

PRINCE2 Foundation and Practitioner certification in progress, expected completion in 2026.

Level 5 Diploma in Leadership and Management, CPD accredited, completed in February 2026.

PMI Kickoff Badge in Predictive Project Management, earned in 2026.

Data, Information & Intelligence: Key Insights for Effective Care Management, completed in November 2025.

Level 5 Diploma in Health and Social Care (NVQ), completed in July 2024.

Data Analysis & Business Intelligence Bootcamp, CPD accredited, completed in September 2024.

CRM - Customer Relationship Management, CPD certified, completed in June 2023.

Level 3 Diploma in Health and Social Care (NVQ), completed in March 2023.

BSc in Statistics from the University of Ibadan, completed in 2019.

PMI Kickoff Badge in Agile Project Management, earned in 2026.

Diploma in Business Administration, CPD certified, completed in January 2026.

Communication Skills, CPD certified, completed in June 2023.