Tobi Shasore

I've led operations at EZTAA Enterprises across enrolment, travel, and social media teams, aligning daily execution with the CEO's strategic vision. I introduced KPI tracking that improved staff performance measurement by 30%.

I use sales and operational data to guide business decisions, streamline processes, and improve client outcomes. At EZTAA, I reduced enrolment turnaround time by 20% and increased social media engagement by 35%.

At Ecobank Nigeria, I helped develop the IBM Watson chatbot, Rafiki, improving customer resolution rates by 45%. I also reduced escalated customer cases by 25% and coordinated travel for more than 100 staff while cutting costs by 15% through vendor negotiations.

My banking background at Oceanic Bank Nigeria built my experience in retail and corporate client relationships, loan and deposit portfolios, investment products, and client retention. I bring 15+ years of operational leadership, performance management, customer relationship management, and executive support.