titi thomee

I’m a results-driven Virtual Assistant and customer service professional with 5+ years of experience supporting executives, managing client relationships, and delivering exceptional administrative support. I focus on reliable communication, fast follow-ups, and consistent service quality.

In my recent role managing a Fiverr account, I handled the full client lifecycle—from communication to order handling and follow-ups—while aiming for consistent 5-star service. I delegated work to freelancers, monitored delivery timelines, and compiled weekly performance reports on revenue, order counts, client feedback, and KPIs.

At a microfinance bank, I resolved customer complaints efficiently by updating records and ensuring full resolution within defined SLAs. I also strengthened customer relationships through timely, accurate responses to inquiries and account queries, collaborating cross-functionally to improve service delivery.

I bring strong administrative capability from scheduling and calendar management to email handling, travel coordination, filing systems, and report preparation. I’m currently pursuing an LLB in Law, and I apply that analytical and communication strength to every task—especially where accuracy, professionalism, and customer outcomes matter.