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Titilayo Ishola

@titilayoishola

Customer Service Representative at NYICEP, coordinating customer orders from inquiry through delivery.

At NYICEP, I respond to questions about products, orders, pricing, availability, and delivery. I coordinate orders across relevant teams, maintain customer and payment records, and follow up on unresolved requests.

Through my self-employed Fashion Business, I manage customer orders from inquiry through delivery and respond to customers by phone, WhatsApp, and social media. I also previously assisted customers and processed purchases as a Sales Representative at ABDULSAMAD Enterprise.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

NYICEP

Mar 2026 - Present (7 months)

Respond to customer inquiries and provide clear, accurate information about products, orders, pricing, availability, and delivery. Handle customer concerns, complaints, and requests professionally, and escalate unresolved issues when necessary.

Customer Service Customer Support Order Coordination Record keeping Follow up Communication Skills Problem Solving

Current

Customer Service Representative

Current

NYICEP

Mar 2026 - Present (7 months)

Customer Service Communication Skills Problem Solving Order Coordination Record keeping Follow up

Current

Customer Service & Order Management

Current

Fashion Business

Jan 2023 - Present (3 years 9 months)

Respond to customer inquiries through phone calls, WhatsApp, and social media. Manage customer orders from initial inquiry through processing and delivery.

Customer Service Order Management Communication Skills Record keeping Follow up

Current

Customer Service & Order Management

Current

Fashion Business

Jan 2023 - Present (3 years 9 months)

Respond to customer inquiries through phone calls, WhatsApp, and social media. Manage customer orders from initial inquiry through processing and delivery.

Customer Service Order Management Communication Skills Record keeping Follow up

Sales Representative

ABDULSAMAD Enterprise

Jan 2024 - Dec 2025 (1 year 11 months)

Assisted customers with product inquiries and helped them identify suitable groceries and provision items. Processed customer purchases and handled payments accurately.

Customer Service Sales Payment Processing Communication Skills

Sales Representative

ABDULSAMAD Enterprise

Jan 2024 - Jan 2025 (1 year)

Assisted customers with product inquiries and helped them identify suitable groceries and provision items. Processed customer purchases and handled payments accurately.

Customer Service Sales Payment Processing Communication Skills

Education

Degrees, certifications, and relevant coursework

Institute of Customer Service & Relationship Management

Certified Customer Service Professional (CCSP), Customer Service

Certified Customer Service Professional (CCSP) certification in progress.

Institute of Customer Service & Relationship Management

Certified Customer Service Professional (CCSP), Customer Service

Currently pursuing the Certified Customer Service Professional (CCSP) certification, focusing on advanced customer service and relationship management skills.