At Fash Girl NG, I handled customer enquiries through phone, WhatsApp, Instagram, and email, providing information and assistance.
I processed approximately 300 customer orders weekly, recording requests and passing them through fulfilment.
I resolved issues involving delayed deliveries and wrong items, shared next steps, and followed up through resolution.
During high-volume sales periods, I handled up to approximately 150 orders and enquiries in a day. I also coordinated with dispatch riders and maintained order records.
