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Titilayo  AriyoTA
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Titilayo Ariyo

@titilayoariyo

Project Coordinator and Customer Success Specialist improving onboarding and client satisfaction through data insights.

Nigeria
Message

What I'm looking for

I’m looking for a role where I coordinate cross-functional projects and support customers, using data-driven process improvements, clear stakeholder communication, and remote collaboration to deliver measurable results and better onboarding experiences.

I’m a Detail-oriented Project Coordinator with 4+ years of experience supporting cross-functional teams, managing client-facing operations, and delivering projects in fast-paced environments. I’ve improved exhibitor onboarding efficiency by 75% through practical process optimization, and I use data-driven insights to enhance customer experience. I’m known for stakeholder management, project tracking, and remote collaboration across distributed teams.

In my current role as Project Coordinator – Fashion Souk Global, I coordinate planning and execution of large-scale events with multiple stakeholders, manage timelines, logistics, and resources for on-time delivery, and serve as the main contact for exhibitors and partners. I analyze feedback to improve processes and resolve client inquiries to increase satisfaction. Previously, as a Project Support / Customer Success Analyst – Qrios Network Limited, I supported key projects, handled customer support with timely issue resolution, tracked milestones and maintained documentation, analyzed data to improve processes, and collaborated across teams to enhance workflows; earlier, as an Administrator – PIP Schools, I managed daily operations, coordinated staff and student enrollment/records, oversaw school events, and handled stakeholder communication while improving administrative processes.

Experience

Work history, roles, and key accomplishments

QL

Customer Success Analyst

Qrios Network Limited

Jan 2021 - Jan 2024 (3 years)

Supported execution of key projects and initiatives by handling customer support and ensuring timely issue resolution. Tracked milestones, maintained documentation, analyzed data to improve processes, and collaborated cross-functionally to enhance workflows while managing client and vendor relationships.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Science, Microbiology

2015 - 2019

Completed a B.Sc. in Microbiology at the University of Lagos from 2015 to 2019.

Tech stack

Software and tools used professionally

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