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Souda Siddique

@soudasiddique

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Experienced Knowledge Management professional with strong customer relations skills.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values employee engagement.

I am a Knowledge Management professional with over 6 years of experience in both IT and Non-IT domains. My expertise lies in formulating strategies for human resource records and resolving customer queries effectively. I have a proven track record of implementing user-friendly solutions that enhance operational efficiency and improve stakeholder engagement.

Throughout my career, I have held various roles, including Knowledge Curator and Knowledge Relations Supervisor, where I developed and maintained knowledge management systems, conducted quality checks, and provided technical guidance. My ability to analyze data and manage customer relationships has consistently contributed to improved business performance and customer satisfaction.

I am passionate about knowledge curation and employee engagement, and I strive to foster a collaborative environment that encourages active contribution and ownership of knowledge resources. My goal is to leverage my skills to drive organizational success and enhance the overall employee experience.

Experience

Work history, roles, and key accomplishments

Moderation Analyst

OLX People Private Ltd

Nov 2023 - Dec 2023 (1 month)

Developed strategies to acquire job-seekers and analyzed job postings for quality. Conducted intense screening and provided feedback to the development team for tool improvements.

Screening Feedback Account Management

IT Support and Knowledge Engineer

IBM Pvt Ltd (Kyndryl)

Oct 2023 - Nov 2023 (1 month)

Provided technical support and managed incidents for the service desk team. Assisted users with account management and resolved technical issues through various communication channels.

Technical Support Incident Management Account Management Communication

SD Knowledge Lead

Brillio Technologies Private Ltd.

Sep 2023 - Oct 2023 (1 month)

Led the implementation of a Knowledge Management System to centralize IT consulting services. Conducted audits and monitored KPIs to enhance knowledge management effectiveness.

Knowledge Management Auditing KPIs IT Consulting Team Collaboration

Knowledge Relations Supervisor

Teva Pharmaceuticals

Aug 2023 - Sep 2023 (1 month)

Developed and maintained knowledge management systems, ensuring timely transfer of knowledge and compliance with policies. Provided documentation and training for team members to enhance service desk performance.

Knowledge Management Documentation Training Service Desk

Knowledge Curator

Mott Macdonald

Aug 2023 - Aug 2023 (0 months)

Managed collaborative knowledge curation to create a resource collection enriched with insights from multiple contributors. Improved resource management and engagement, fostering ownership in the knowledge repository for human resources.

Resource Management Stakeholder Management Quality Control

Education

Degrees, certifications, and relevant coursework

PES Institute of Technology & Management

Bachelor of Engineering, Computer Science

2015 - 2019

Grade: 5.9 CGPA

Completed a Bachelor of Engineering in Computer Science, focusing on various aspects of computer science including programming, algorithms, and system design.