Tinuola Fasasi
@tinuolafasasi
I support SaaS and Shopify customers, improving adoption, retention, and satisfaction.
NigeriaWhat I'm looking for
At Brushee, I resolve 150+ weekly email and live-chat tickets for a Shopify SaaS and e-commerce platform while maintaining 95%+ CSAT. I support onboarding, feature adoption, subscriptions, billing, refunds, and bug escalation, and my Voice of Customer insights contributed to a 15% increase in user adoption.
Previously at Ideal Novate, I wrote onboarding emails, help centre articles, in-app messaging, and product documentation for SaaS and digital product clients. I bring clear, empathetic communication, customer behaviour insights, and remote async discipline to support operations that reduce friction and build loyalty.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Brushee
Apr 2024 - Present (2 years 4 months)
I was a Customer Support Specialist at Brushee
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science , Management and Accounting
2013 - 2018
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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