At Dropbox, I provided Tier 2 product support to high-touch business customers on the White Glove team. I also worked regularly with product and training teams.
I planned and hosted virtual webinars for enterprise customers and wrote the presentation materials.
At Charter Communications, I handled 60+ customer tickets a day, with an average handling time under 10 minutes. I provided technical troubleshooting and product education, escalated complex issues, and documented customer feedback.
At Vrbo (HomeAway.com, an Expedia Group company), I supported travelers with booking and account issues and shared customer feedback with product managers. I’m bilingual in English and Spanish, a PMP candidate, and currently designing and building an AI-assisted job-search automation system.
