Looking for a job

Tina Adams

@tinaadams

Customer service representative at Delta Dental Insurance who resolved customer issues and handled high-volume inbound calls.

United States

Message

What I'm looking for

I'm seeking a Client Care Coordinator role in a fast-paced startup environment.

At Delta Dental Insurance, I documented, researched, and resolved customer service issues while following up to ensure resolution satisfaction. I also handled high-volume inbound calls about billing, payments, and service requests.

At Falcons Fury Harley-Davidson, I assisted customers with purchases and equipment fitting, processed returns and payments using POS systems, and merchandised the showroom. Earlier, at Homesmart/Aarons, I maintained sales and service documentation and handled billing questions and payment plans.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Delta Dental Insurance

Dec 2019 - Dec 2021 (2 years)

Managed high volume inbound calls and resolved customer service issues with meticulous attention to detail. Persistently followed up with customers to ensure resolution satisfaction and encouraged completion of service steps.

Customer Service Call Center Documentation problem resolution Communication Skills Billing Payment Processing

Customer Service Rep

Falcons Fury Harley-Davidson

Apr 2015 - May 2016 (1 year 1 month)

Assisted customers with purchases and ensured proper fitting of riding equipment. Processed returns and payments accurately using POS systems and maintained detailed transaction records.

Customer Service POS systems Sales Merchandising Communication Skills

Customer Service Representative

Homesmart/Aarons

Apr 2010 - Jul 2014 (4 years 3 months)

Conducted persistent follow-up with customers to offer additional support and ensure satisfaction. Organized and maintained accurate documentation for new sales, warranties, and service program sign-ups.

Customer Service Documentation Billing Payment Plans Cross Selling Communication Skills