Open to opportunities

Timothy Deeran Shegar

@timothydeeranshegar

Message

I resolve multi-region IT issues across Azure, retail systems, networks, and user access.

Malaysia

Message

What I'm looking for

I'm seeking a Junior IT Infrastructure, Systems, or Azure Cloud Engineer role where I can build on my service-desk, networking, identity management, and Azure support foundation.

At Frasers Group Asia, I resolve technical support issues for retail stores, warehouses, and head office teams across Malaysia, the UK, and Europe. I support Azure Virtual Desktop, Microsoft Authenticator, Active Directory, Cisco hardware, POS systems, and payment terminals while maintaining a 95% on-time SLA resolution rate.

I've also migrated 500+ users to Microsoft 365 at Kuehne + Nagel, improved helpdesk response times by 40%, and supported a guest Wi-Fi rollout across 38 retail stores. I'm building on my service-desk, networking, and Azure foundation toward an infrastructure, systems, or cloud engineering role.

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Analyst

Current

Frasers Group Asia Sdn. Bhd.

Jul 2025 - Present (1 year 2 months)

Resolved 2,000+ technical support tickets for hardware, software, network, and POS issues across Malaysia, UK, and Europe, achieving 95% on-time SLA resolution and 88% customer satisfaction. Managed user access, Active Directory, Azure services, and supported retail systems.

Jira Freshservice Active Directory Azure Azure Virtual Desktop Microsoft Authenticator POS Metapack MultiPay Merchant Portal Network Troubleshooting Technical Documentation SLA Management

IT Executive

Kuehne + Nagel International AG

Jan 2023 - Mar 2023 (2 months)

Led migration of 500+ users to Microsoft 365, achieving 95% user satisfaction. Streamlined IT Helpdesk workflows, cutting response time by 40% and raising SLA resolution rates above 80%. Coordinated onboarding and offboarding of technical equipment.

Microsoft 365 IT Helpdesk SLA Management User Onboarding Offboarding Inventory Management

Retail Assistant

Machines

Sep 2021 - Jan 2022 (4 months)

Provided product guidance and troubleshot minor device issues for customers on the shop floor, supporting merchandise sales and customer experience.

Customer Service Troubleshooting Sales Support

Technical Specialist (Internship)

VSTECS Holdings Limited

Dec 2020 - Jun 2021 (6 months)

Built and configured personal computers, including part replacement, hardware maintenance, and software imaging. Troubleshot hardware and software issues on customer devices and deployed new computers on-site across multiple branches.

Hardware Maintenance Troubleshooting