Timothy Baluyot

Acquired and developed agricultural land as a small-scale business venture, establishing and managing the operational model from the ground up. Learned and applied fundamentals of agricultural production, resource planning, supplier coordination, and farm scheduling.

Standardized operations by developing and implementing SOP frameworks covering approximately 80% of cross-functional workflows across global teams. Managed 24/7 operations for distributed teams across the US, South America, and the Philippines, ensuring operational continuity and service consistency.

Supported the successful launch and expansion of two operational sites, scaling the account from a 20-person pilot team to a 250+ headcount multi-site operation. Improved productivity by 15.5% and increased quality performance from 80% to 95% through process optimization and targeted performance initiatives.

Supported the rapid scaling of a high-volume collections account, growing operations from 100 to 500+ employees while maintaining operational readiness and service continuity. Managed department-level workforce planning and resource allocation to meet aggressive onboarding, training, and certification targets.

Managed the transition of legacy operations into a more standardized and modernized operational structure through the implementation of updated processes, digital tools, and specialized support functions. Scaled departmental headcount by 350% (15 to 68 employees) and improved productivity from 75% to 95% and quality from 90% to 99%.

Served as Subject Matter Expert for banking escalations, handling complex customer issues and ensuring resolution.

Handled high-volume transactions with a focus on accuracy and customer satisfaction.

Activities and societies: Basic Life Support (BLS) | American Heart Association (AHA); ISO 9001 2015 Quality Standards Training; Disaster Management & Emergency Response | OLFU Community Outreach Program; Data Privacy & Patient Confidentiality (DPA 2012) | Clinical Internship Training

Pursued a Bachelor of Science in Nursing, including clinical internship training and certifications in Basic Life Support, ISO 9001:2015 Quality Standards, Disaster Management, and Data Privacy.