Timilehin Shoberu

As a Product Specialist at Splice, I enhanced customer engagement and retention through education initiatives and feedback analysis. I successfully improved product strategy alignment and user experience, while also monitoring customer health metrics to reduce churn.

In my role as a Customer Success Associate at Mainstack, I focused on strengthening customer relationships and implementing success strategies that led to increased retention and revenue growth. I provided user training and improved communication channels, achieving high customer satisfaction.

As a Customer Experience Officer at The Bridge Clinic, I managed client appointments and processed HMO claims while ensuring compliance with health regulations. I contributed to improved customer service through performance reports and personalized support.

During my internship at 360 Degrees Communication Limited, I collaborated with clients to understand their needs and assisted in creating advertisements. I effectively communicated client messages and provided support to walk-in clients.

As a Customer Success Associate and Social Media Manager Intern at Rabit Academy, I developed engaging content and handled client complaints. I also volunteered in educational programs, enhancing my communication and relationship-building skills.

Grade: Second Class Upper

Completed a Bachelor of Science in Mass Communication, achieving a Second Class Upper division. The program focused on various aspects of communication, media studies, and public relations.

Pursued a Diploma in Music under the Joint Universities Preliminary Examinations Board (JUPEB) program, which prepared students for university education.

Completed Secondary School Certificate Examination (SSCE), which provided foundational education in various subjects, preparing for higher education.