Timeyin David-Okome

Responsible for managing customer service providers to meet and exceed customer expectations. Provides support to prospective and existing customers while demonstrating excellent cross-functional collaboration skills. Takes initiative to ensure customer satisfaction and is self-motivated to tackle challenges.

Managed portfolio and team establishment, administered contracts, and liaised with external consultants. Acted as the primary contact for stakeholders, ensuring project deadlines were met while adhering to planning and building regulations.

Conducted valuations of various property types and managed real estate investments. Oversaw property management and maintenance while supervising interns and ensuring quality service delivery.

Provided exceptional customer service by resolving queries and managing customer accounts. Engaged in marketing and cross-selling while maintaining a strong focus on customer satisfaction.

Managed customer accounts and educated clients about banking products and services. Responded to customer queries and provided resolutions through various communication channels.

Completed a diploma in Project Management, focusing on key principles and methodologies in managing projects effectively.

Participated in training focused on enhancing business health and operational efficiency.

Completed training in Quality Management Systems, emphasizing the importance of quality in business processes.