Tiliea Jones
@tilieajones
I’m a veterinary and customer service professional transitioning into account management.
United StatesWhat I'm looking for
I support account work with a hands-on approach—helping with EVS tasks, assisting strategic leadership, and contributing to hiring and training while maintaining clear communication with account stakeholders and staff.
I also bring deep front-line experience across healthcare and customer service: veterinary emergency reception and triage, creating and updating medical charts, handling payments and CareCredit support, and managing client communication with care. Earlier roles expand my strengths in claims processing and verification, security reporting and perimeter monitoring, and compassionate caregiving that includes medication reminders, incontinent care, and light wound care.
Experience
Work history, roles, and key accomplishments
Assistant Account Manager
Healthcare Services Group
Jan 2026 - Jun 2026 (5 months)
Assisted with strategic leadership with hands-on involvement in EVS tasks. Supported hiring and staff training and maintained communication with the Account Manager and team.
Veterinary Receptionist
Westaff - Baton Rouge
Jun 2024 - Mar 2025 (9 months)
Provided emergency triage intake and discharge receptionist support for small animal clients and patients. Assisted with injured wildlife support, medical chart creation, and payment-related duties.
Players Club Representative
The Queen Casino of Baton Rouge
Dec 2023 - Jun 2024 (6 months)
Created and maintained patrons' personal accounts with attention to personal information safety. Supported promotions and offers for casino patrons.
ORS1 Specialist
Louisiana Workforce Commission - Department of Unemployment
Oct 2021 - Oct 2023 (2 years)
Processed and verified document intake and filed unemployment insurance claims. Analyzed and processed payments and prior data to support future compensation and assisted claimants with special compensation needs.
Security Officer
Weiser Security Services
Jan 2020 - Dec 2022 (2 years 11 months)
Worked as an unarmed security officer conducting frequent perimeter walks. Completed detailed daily reports during shifts and observed, reported, and secured assigned areas.
Caregiver/Companion
God's Hands Providers
Feb 2018 - Jan 2020 (1 year 11 months)
Provided caregiver/companion support for clients who required help with daily activities. Assisted with incontinence care, medication reminders, light housekeeping, grooming/toileting, food preparation, transfers, and light wound care.
Security Officer
Allied Universal Security Services, Systems and Solutions
Jan 2016 - Feb 2018 (2 years 1 month)
Performed security observation and reporting, including daily reports and daily rounds. Also supported housekeeping/laundry duties as part of the role.
Sanitation Laundry
Baton Rouge Behavioral Hospital
Mar 2012 - Nov 2015 (3 years 8 months)
Handled sanitation and laundry tasks as needed. Supported routine laundry operations for the facility.
Caregiver
A First Name Basis
Jan 2010 - Oct 2013 (3 years 9 months)
Provided caregiver support including incontinent care and assistance with stability. Supported medication reminders and daily living needs such as light housekeeping, grooming/toileting, meal preparation, transfers, and light wound care.
Education
Degrees, certifications, and relevant coursework
Baker
High School Diploma, Accounting
2008 - 2012
Activities and societies: Choir
Completed a high school diploma with coursework in accounting and participated in choir.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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