Open to opportunities

Tiffany Gonzalez

@tiffanygonzalez

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Senior QA analyst specializing in enterprise change testing, defect insights, and continuous process improvement.

United States

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What I'm looking for

I’m looking for a role where I can own enterprise change QA, lead Agile testing, and use defect insights to strengthen compliance and quality. I want to collaborate closely with stakeholders and keep improving processes through clear reporting and mentorship.

I’m a Senior Quality Assurance Analyst with 10+ years of experience supporting enterprise change initiatives across financial services, e-commerce, and digital platforms. I focus on Enterprise Change Standards, QA reviews, and defect & trend analysis to improve quality, compliance, and the customer experience.

I lead and coordinate testing in Agile / Scrum environments, building test plans and executing regression, functional, and UAT efforts. I’m known for partnering with stakeholders to remediate issues, strengthen submission quality, and communicate results clearly through reporting and tracked action items.

Throughout my career, I’ve driven continuous process improvement by identifying compliance gaps, analyzing root causes, and improving risk & process approaches. I also mentor and lead QA teams—supporting best practices that raise quality outcomes and help teams deliver with confidence.

Experience

Work history, roles, and key accomplishments

Change Quality Assurance Specialist

Dexion

Sep 2022 - Mar 2023 (6 months)

Executed enterprise-level QA testing aligned with Global Change Standards for Bank of America. Conducted QA reviews, analyzed results and trends to identify compliance gaps, and partnered with stakeholders to remediate issues and improve submission quality.

Enterprise Standards QA Defect Trend Analysis remediation

Test Coordinator

Wells Fargo

Jan 2019 - Jan 2020 (1 year)

Led QA activities for complex enterprise applications, including developing and executing test plans and scripts. Analyzed requirements, tracked defects, ensured timely resolution, and mentored junior QA staff to improve quality outcomes.

Test Planning Test Script Development Requirements Analysis Mentorship Agile Testing

QA Analyst

Ralph Lauren

Jan 2016 - Jan 2017 (1 year)

Performed web and mobile QA testing for the Hybris e-commerce platform. Created test scripts, executed test cases, and managed defects using Jira while collaborating with cross-functional teams to ensure quality and usability.

Web Testing Mobile Testing Test Scripts Test Execution Jira Cross Functional Collaboration Usability Testing

QA Analyst / QA Test Lead

Accenture

Jan 2012 - Jan 2015 (3 years)

Led QA testing for Disney web/mobile and online banking applications. Designed end-to-end test scenarios, executed functional/regression/UAT testing, and managed defect lifecycles in Agile environments to ensure timely resolutions.

End To End Testing Functional Testing Regression Testing UAT Agile Scrum