Vanessa Garcia

I am a detail-oriented QA analyst with hands-on experience across the full Software Testing Life Cycle, including test planning, functional, regression, and integration testing. I work collaboratively with developers and business analysts to validate business rules, workflow logic, and data integrity in Agile environments.

I have practical experience using Jira for defect tracking and Postman for API testing, and I contributed to a full company acquisition integration by executing cross-system QA testing and validating data migration. I participate in daily Scrum ceremonies and provide testing estimates to align QA priorities with development timelines.

My background includes ServiceNow testing, UAT coordination, and applying ITIL-based change management practices during service delivery improvements. I also draw on prior retail experience to apply strong analytical and troubleshooting skills and maintain high standards of customer satisfaction.

I hold a Bachelor of Arts and Sciences in Computer Science from Florida State University and certifications including PeopleCert ITIL v4 and Microsoft Office Specialist credentials. I am passionate about software quality and building deep product knowledge to deliver reliable, user-focused solutions.