@tifanitanaleon
Customer Education & Implementation Specialist at Conceptual Mindworks Inc. who trained 50+ customers on EMR software.
United StatesAt Conceptual Mindworks Inc., I lead end-to-end client onboarding and implementation for EMR software. I design and deliver training programs, create videos and documentation, and trained 50+ customers.
I maintain the knowledge base to support self-service and work with product and support teams to simplify workflows. I also identify onboarding inefficiencies and track project milestones using CRM and Jira.
Work history, roles, and key accomplishments
Conceptual Mindworks Inc.
Jul 2022 - Present (4 years 3 months)
Lead end-to-end client onboarding and implementation for EMR software. Design and deliver training programs, create training materials, and maintain knowledge base to improve self-service support.
Conceptual Mindworks Inc.
Nov 2020 - Jun 2022 (1 year 7 months)
Resolved technical and workflow issues for customers, documented solutions in knowledge base, conducted QA testing for updates, and trained new team members.
NovaCare Rehabilitation
Provided athletic training services in a rehabilitation setting.
Institute for Human Services
Managed referrals and medical case management duties in a healthcare setting.
Delaware Orthopaedic Specialists
Served as an athletic trainer and physician extender in an orthopaedic practice.
Kili LLC
Provided medical support services in a healthcare environment.
Degrees, certifications, and relevant coursework
Master of Exercise Science and Health Promotion, Exercise Science and Health Promotion
Master of Exercise Science and Health Promotion from California University of Pennsylvania.
Bachelor of Arts, Athletic Training
Bachelor of Arts in Athletic Training from Eastern University.
Software and tools used professionally
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