Open to opportunities

Tierrq Green

@tierrqgreen

I process high-volume cases, maintain accurate records, and lead administrative support teams.

At Vimo Inc, I review and process customer cases, supporting documentation, and account updates while maintaining confidential electronic records across internal systems and databases.

I research case histories, prepare resolution documentation, perform quality reviews, and manage high-volume queues exceeding turnaround goals. I also coordinate with cross-functional teams to resolve account and processing issues in a remote environment.

I've supported guest services, billing, office administration, data verification, and audit-ready recordkeeping at Extended Stay America and The Salvation Army. I also coach team members and help resolve complex workflow questions.

Experience

Work history, roles, and key accomplishments

Team Lead / Administrative Support Specialist

Vimo Inc

Nov 2023 - Aug 2026 (2 years 9 months)

Reviewed and processed customer cases and account updates in a remote environment, ensuring compliance with procedures. Maintained electronic records, performed quality reviews, and mentored team members to support productivity.

Oracle Microsoft Dynamics NAV Electronic Records Management Data Entry Quality Assurance Microsoft Office Google Workspace Mentor Case Processing

Guest Services Representative

Extended Stay America

May 2022 - Aug 2023 (1 year 3 months)

Processed reservations, registrations, payments, and departures while maintaining accurate guest records. Reviewed daily transaction reports and coordinated with departments to resolve guest inquiries and billing discrepancies.

Reservations Payment Processing Account Reconciliation Customer Service Microsoft Office

Sales & Office Associate

The Salvation Army

Jan 2022 - Apr 2022 (3 months)

Entered and verified statistical and community-assistance data in electronic databases, maintaining audit-ready records. Reviewed documentation for accuracy and supported daily office administration.

Data Entry Document Review Microsoft Office