I’m aiming for roles where I can explore my potential while applying analysis and communication—whether that’s HR operations, support, or technical work with clear, measurable outcomes.
Looking for a job
Tiasha Hijli
@tiashahijli
Electronics and Telecommunications engineer improving HR and support operations with data-driven analysis and clear communication.
IndiaWhat I'm looking for
I’ve supported hiring and customer operations through my internships at MyOperator and Cognizant. At MyOperator, I sourced and evaluated 40+ resumes, scheduled 25+ interviews, and kept 60+ applicant records updated in the internal tracking system.
At Cognizant, I managed high-volume customer interactions across email, chat, and voice, resolving 25+ tickets daily while maintaining a consistent QA score. I worked to improve performance with stronger FCR and lower AHT, and I monitored live dashboards to meet SLA targets.
Through Cyient Ltd, I analyzed 500+ engineering drawings and maps weekly, keeping 98% data accuracy, and created and updated 200+ CAD/GIS design files monthly with full compliance to client standards.
For projects, I built a customer segmentation and churn prediction workflow using RFM analysis in Excel and cleaned/query sales data in MySQL. I also designed an elderly fall detection system with Arduino and an accelerometer, hitting 92% real-time accuracy and fast GSM alert transmission.
Experience
Work history, roles, and key accomplishments
MY
Human Resources Intern
MyOperator
Jun 2026 - Jul 2026 (1 month)
Sourced and evaluated 40+ candidate resumes, identifying 12 qualified profiles. Scheduled 25+ interview sessions and updated 60+ applicant records.
Managed high-volume customer interactions across email, chat, and voice platforms, resolving 25+ tickets daily with 90% QA score. Sustained 88% FCR rate and reduced AHT from 7 to 5.5 minutes.
Analyzed 500+ engineering drawings and maps weekly, ensuring 98% data accuracy. Created and updated 200+ CAD/GIS design files monthly.
Education
Degrees, certifications, and relevant coursework
KIIT University
Bachelor of Technology, Electronics and Telecommunications
2020 - 2024
Grade: 7.02/10
Bachelor of Technology in Electronics and Telecommunications from KIIT University with a cumulative GPA of 7.02/10.
CI
Cambridge School Indirapuram
Higher Secondary, General
Grade: 86.2%
Completed Class XII at Cambridge School Indirapuram with an aggregate percentage of 86.2%.
CI
Cambridge School Indirapuram
Secondary, General
Grade: 9.8/10
Completed Class X at Cambridge School Indirapuram with a CGPA of 9.8/10.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
300k-500k INR
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