At Accenture Portugal, I led multicultural Trust & Safety teams and managed day-to-day delivery across projects involving more than 100 employees, with direct responsibility for teams of up to 20. I prepared and presented business reviews to clients and global stakeholders, turning operational evidence into decisions and improvement proposals.
I led fully remote teams for five years, improving quality and attendance compared with previous on-site results. I also created procedures and knowledge resources adopted across teams, and used SQL and Tableau to assess and monitor quality.
On a four-month internal project at Accenture Portugal, I led a multilingual AI prompt localisation project, coordinating delivery priorities and quality expectations. Earlier, as a Supervisor at PT Comunicações, I supervised operational teams, recruited and trained new joiners, and conducted quality audits.
