Open to opportunities

Tiago Gabriel Bassoli

@tiagogabrielbassoli

Message

Customer service and IT professional focused on proactive problem resolution.

Brazil

Message

What I'm looking for

I seek a role where I can apply proactive problem-solving and customer experience skills in a collaborative team, with opportunities to grow in IT and service operations.

I am a customer service and information technology professional with hands-on experience delivering excellent client experiences and resolving problems efficiently. I have worked in customer-facing roles where emotional intelligence and proactive communication were essential.

Over two years at Sicredi (March 2023–February 2025) in Ibiraiaras/Lagoa Vermelha provided me practical exposure to customer service, administrative routines, and archival responsibilities, improving service outcomes and operational routines.

I hold certifications in Administrative Routines and Customer Experience Management, and I bring a collaborative, detail-oriented approach to roles that blend service delivery and information management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sicredi

Mar 2023 - Feb 2025 (1 year 11 months)

Provided customer service and administrative support for Sicredi, managing client inquiries and improving customer experience across channels over a two-year period.

Customer Service Problem Solving Customer Experience Management Client Communication