Thuy Nguyen
@thuynguyen4
E-commerce customer support at Bitelab – Lilyeve, handling Amazon US and TikTok Shop orders with Korean-speaking teams.
VietnamWhat I'm looking for
At Bitelab – Lilyeve, I handle customer inquiries and order issues for e-commerce brands selling through Amazon US and TikTok Shop. I coordinate with Korean-speaking teams on customer concerns, shipping, and follow-up.
At Daesang Vietnam, I provided Korean–Vietnamese interpretation for business meetings, negotiations, and daily operations. I also translated business documents, contracts, production procedures, and technical materials.
I ran the Miso Korea Shopee store in 2024, responding to customer inquiries and supporting orders. I hold TOPIK Level 5 and have a bachelor's degree in Korean Language from Hanoi University.
Experience
Work history, roles, and key accomplishments
E-commerce Customer Support & Operations
Bitelab – Lilyeve
Jan 2025 - Present (1 year 10 months)
Handle customer inquiries and order-related issues for e-commerce brands on Amazon US and TikTok Shop. Coordinate with internal Korean-speaking teams and maintain accurate records using Google Sheets and Excel.
E-commerce Store Owner
Miso Korea
Jan 2024 - Dec 2024 (11 months)
Managed daily operations of a self-operated Shopee store, handling customer inquiries and providing product information and post-purchase support.
Korean–Vietnamese Interpreter
Daesang Vietnam
Jan 2013 - Dec 2023 (10 years 11 months)
Provided consecutive Korean–Vietnamese interpretation for business meetings, negotiations, and daily operations. Translated business documents, contracts, and technical materials.
Education
Degrees, certifications, and relevant coursework
Hanoi University
Bachelor's Degree, Korean Language
Pursued a Bachelor's Degree in Korean Language at Hanoi University.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
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