Thuy Hang Duong
@thuyhangduong
Banking and finance professional at Generali Vietnam, advising clients on life insurance and financial needs.
VietnamWhat I'm looking for
At Generali Vietnam Life Insurance Co., Ltd, I provide professional consultation on life insurance products based on clients’ financial needs and goals. I analyze those needs, recommend suitable solutions, and support clients with policy servicing and claims.
Earlier, I worked in consumer credit underwriting and risk at TIEN PHONG COMMERCIAL BANK (TPBANK - FICO), ORIENT COMMERCIAL BANK (OCB – COMB), and HDSAISON (OLD NAME: SGVF). My work included assessing loan applications, maintaining risk processes, and managing underwriting teams; I also currently participate in Vietnamese-language AI conversation review and scoring at Outlier.Ai.
Experience
Work history, roles, and key accomplishments
Vietnamese AI Trainer
Outlier.Ai
Sep 2026 - Present (1 month)
Participating in live, scenario-based conversations in Vietnamese with an AI voice model and reviewing recorded conversations to check model adherence to guidelines. Scoring conversations across dimensions like naturalness, helpfulness, and audio quality.
Life Insurance Consultant
Generali Vietnam Life Insurance Co., Ltd
May 2024 - Present (2 years 5 months)
Provided professional consultation on life insurance products based on clients' financial needs and goals. Developed and maintained strong client relationships, conducted financial needs analysis, and achieved sales targets.
Customer Service Manager
Rita Consulting Co., Ltd
Dec 2023 - Apr 2024 (4 months)
Directed customer service operations, leading teams to exceed service quality and customer satisfaction targets. Developed customer-centric strategies, managed workforce planning, and analyzed business performance.
Customer Service Manager
Tri Tue Viet Consulting Co., Ltd
Oct 2020 - Dec 2021 (1 year 2 months)
Directed customer service operations, leading teams to exceed service quality and customer satisfaction targets. Developed customer-centric strategies, managed workforce planning, and analyzed business performance.
Credit Underwriting Teamleader
Tien Phong Commercial Bank
Sep 2018 - Sep 2020 (2 years)
Developed and implemented risk strategies for consumer finance products and managed a team of underwriters. Built and managed loan underwriting teams, developed risk management processes, and communicated with various departments.
Credit Underwriting Supervisor
Orient Commercial Bank
Dec 2014 - Apr 2018 (3 years 4 months)
In charge of risk assessment for loan applications and supervised the credit underwriting team. Planned and performed operational activities, trained new officers, and cooperated with other supervisors.
Credit Underwriting Officer
HDSaison
Nov 2010 - Nov 2014 (4 years)
Processed loan applications and performed risk assessment using internal acceptance processes. Responsible for CIC checks, field checks, and information checks, and maintained audit trail evidence.
Education
Degrees, certifications, and relevant coursework
Banking University of Ho Chi Minh City
Bachelor's degree, Finance & Banking
2006 - 2010
Studied Finance and Banking at the Banking University of Ho Chi Minh City from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
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