At Trusting Social, I integrated a real-time GenAI Fraud Agent into the customer onboarding flow to detect and prevent fraudulent activity before transactions. I also automated investigation workflows, increasing detection speed threefold compared with manual reviews.
I developed an AGI Call Agent using GPT-4o to automate credit assessments, collect applicant information, verify profiles, and detect fraud. I designed a knock-out decision engine that connects voicebot insights with onboarding logic to produce instant approve-or-reject outcomes.
At VietCredit Finance Company, I designed real-time rule-based triggers, risk scoring models, and alert workflows. I maintained the central fraud database and delivered risk insights and dashboards to the CEO.
Earlier, at Akulaku Vietnam and FE Credit (VPB FC), I worked on fraud prevention, underwriting governance, investigations, and credit risk policy. My training includes Python Foundation in Data Analytics, SQL, Power BI, and certificates in identity-document authentication and deepfake voice prevention.
