THULISILE SELOLO
@thulisileselolo
Customer support and system support consultant focused on travel and escalations.
South AfricaWhat I'm looking for
I’m a senior support consultant with strong call centre and customer support experience, with a clear focus on travel and customer-facing service. I’m known for resolving queries, handling escalations, and communicating clearly under pressure.
In my customer and system support work, I resolve customer issues and in-destination problems, investigate and correct booking/document discrepancies, and troubleshoot system functionality—especially voucher-related issues. I manage escalations to ensure timely resolution while minimizing operational and financial risk.
Earlier in my career, I worked as an application fraud investigator, screening for potential fraud and verifying documentation and business details. I’ve also delivered customer service through assessments, escalations to relevant departments, call handling, collections for overdue payments, and welcome calls.
Experience
Work history, roles, and key accomplishments
Customer Support / System Support
Flight Centre Travel Group
Jan 2019 - Jan 2026 (7 years)
Resolved customer queries and in-destination issues, investigating and correcting booking and documentation discrepancies. Provided system support through troubleshooting and escalations management to ensure resolution.
Customer Support & Escalations
Flight Centre Travel Group
Jan 2019 - Jan 2026 (7 years)
Resolved customer queries and in-destination issues, including troubleshooting system functionality and voucher-related problems. Managed escalations and corrected booking/document discrepancies to ensure timely resolution.
Application Fraud Investigator
JD Group
Nov 2011 - Nov 2015 (4 years)
Screened applications for potential fraud and verified documentation and business details. Approved non-fraud applications and liaised with SAFPS and TransUnion.
Customer Service Consultant
JD Group
May 2010 - Oct 2011 (1 year 5 months)
Assessed customer queries and provided accurate resolutions. Escalated complex queries to relevant departments for further handling.
Call Centre Consultant
JD Group
May 2009 - Apr 2010 (11 months)
Handled inbound customer calls and provided customer support through welcome calls. Executed collection procedures for overdue payments.
Education
Degrees, certifications, and relevant coursework
Cornerstone HR Training
Call Centre & Computer Certificate, Call Centre & Computer
2006 -
Completed a Call Centre & Computer Certificate through Cornerstone HR Training.
Central Johannesburg College
N3 Electronics Engineering, Electronics Engineering
2006 -
Studied N3 Electronics Engineering at Central Johannesburg College.
Cornerstone HR Training
Certificate, Call Centre & Computer
2006 -
Completed a Call Centre & Computer Certificate at Cornerstone HR Training.
Waterberg High School
Grade 12 (Matric), Secondary Education
2001 -
Completed Grade 12 (Matric) at Waterberg High School.
Waterberg High School
Grade 12, Matric
2001 -
Completed Grade 12 (Matric) at Waterberg High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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