Open to opportunities

Alec Lamble

@aleclamble

Message

I am a Customer Support Engineer with full‑stack experience (Python/JS) and 6+ years in technical support.

South Africa

Message

What I'm looking for

I seek remote, async roles supporting developer integrations and production debugging across EMEA hours, with clear ownership, documentation impact, and light on‑call duties.

I am a Customer Support Engineer with a full‑stack background in Python and JavaScript who helps developers integrate APIs/SDKs and debug production issues. I focus on crisp reproduction cases, clear documentation, and closing the loop with engineering.

Across roles I’ve owned on‑call triage, written integration guides and runbooks, and built minimal repros and sample repos that reduced ticket volume and sped onboarding. I have strong web fundamentals (HTTP, TLS, DNS, OAuth), browser tooling expertise, and experience with logs, tracing, and observability.

I thrive in async, remote teams covering EMEA hours and I’m comfortable with light on‑call rotations. I prioritize clear written communication, ownership, and measurable MTTR reduction.

Experience

Work history, roles, and key accomplishments

Current

Senior Full-Stack Developer

Current

AgrigateOne

Jan 2025 - Present (7 months)

Built and supported data-heavy services in Python (FastAPI) and React, owning API contracts and backward-compatible changes. Ran on-call triage for partner integrations, reproduced issues with packet captures and minimal repro apps, and authored integration guides that reduced repetitive tickets.

Python fastAPI React API Design Debugging Repro Apps Logging On Call

Current

Independent Developer Support

Current

Independent

Jan 2020 - Present (5 years 7 months)

Built minimal repros, sample repositories, and code snippets for API consumers and advised on auth, webhooks, and rate-limit-safe patterns. Investigated production issues for trading and data apps and authored KB articles to prevent repeat incidents.

API Integration Repro Apps Postman)fastAPI Webhooks Troubleshooting KB Writing

Full-Stack Developer

Cita Marketplace

Mar 2024 - Sep 2024 (6 months)

Supported 3rd-party developers and internal teams integrating MERN services, investigating auth/session, CORS, and webhook failures. Created Postman collections and example clients and added correlation IDs and structured logging to improve traceability.

JavaScript React Postman)Webhooks CI CD Cypress

Full-Stack Developer & L2 IT Engineer

Vault-IT

Feb 2020 - Feb 2024 (4 years)

Owned front-line technical support for enterprise customers including incident response, root-cause analysis, and clear communication. Wrote Node.js and PowerShell scripts to automate diagnostics and remediation, improving customer environment reliability.

Node PowerShell REST Incident Response Root Cause Analysis Automation)Logging

1IT Technician

Vault-IT

Feb 2018 - Jan 2020 (1 year 11 months)

Provided L1/L2 support across 30+ branches covering endpoint deployment, backup monitoring, and ticket resolution with high CSAT. Managed escalations and routine maintenance to ensure operational continuity.

Endpoint management Ticketing Troubleshooting Customer Service Deployment