Thompson Imaikop
@thompsonimaikop
I coordinate remote operations, logistics, and customer support for distributed teams.
What I'm looking for
I've coordinated logistics and operations at Diadem International, maintaining digital inventory and shipment records, preparing management reports, and communicating with vendors and customers to support timely deliveries.
My work spans legal, energy, and FMCG environments. At Excelsior Legal Consult, I organized litigation records and coordinated case-related scheduling and communication; at Baba Energy Nigeria Ltd., I managed gas-plant operations, inventory tracking, stock reconciliation, and safety compliance.
I also bring nine years of customer service experience from Cakes and Cream Ltd., where I resolved inquiries and complaints across phone, email, and in-person channels while helping customers make informed purchasing decisions.
I'm comfortable supporting distributed teams with Google Workspace, Microsoft 365, Zoom, Microsoft Teams, cloud-based file management, and spreadsheet tracking. I'm currently developing Data Analytics skills to bring stronger reporting and insight generation to administrative and operations work.
Experience
Work history, roles, and key accomplishments
Logistics Manager
Diadem International
Dec 2024 - Present (1 year 8 months)
Coordinate daily logistics and operational activities across teams and vendors, maintaining accurate digital inventory and shipment records. Prepare operational reports for management and communicate with vendors and customers remotely to ensure timely deliveries.
Litigation / Administrative Support
Excelsior Legal Consult
May 2024 - Dec 2024 (7 months)
Organized and managed litigation files and records, ensuring accuracy and up-to-date digital and physical documentation. Coordinated case assessment, strategy development, discovery, trial preparation, and settlement processes.
Operations Manager
Baba Energy Nigeria Ltd.
May 2022 - Jul 2023 (1 year 2 months)
Managed day-to-day operations for a gas plant, including inventory tracking and stock reconciliation. Monitored compliance with safety procedures and provided direction and support to staff.
Customer Service Representative
Cakes and Cream Ltd.
Mar 2013 - Feb 2022 (8 years 11 months)
Maintained a positive, empathetic, and professional attitude with customers across phone, email, and in-person channels for 9 years. Responded promptly to customer inquiries and resolved complaints, ensuring high customer satisfaction.
Head of Logistics
Cakes and Cream Ltd.
Jun 2010 - Mar 2013 (2 years 9 months)
Reviewed work orders to determine department-specific logistics and supply requirements. Coordinated tasks to maintain adequate levels of supplies and equipment and oversaw storage and security for fragile items.
Front Desk Officer
I.T.U Investments Ltd.
Jul 2004 - Aug 2005 (1 year 1 month)
Answered phone calls promptly and professionally, directing inquiries appropriately. Addressed visitor queries and provided accurate, helpful information.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Philosophy
Earned a Bachelor of Science in Philosophy from the University of Lagos.
Cambridge International Examinations
A' Levels, General Studies
Completed A' Levels General Certificate from Cambridge International Examinations.
Jubilee College Lagos
Secondary School Certificate, General Studies
Obtained Secondary School Certificate (WAEC) from Jubilee College Lagos.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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