Thomas Whitlatch
@thomaswhitlatch
Dependable professional with 20 years in customer service and leadership.
United StatesWhat I'm looking for
With over 20 years of hands-on experience in customer service and team leadership, I pride myself on being a passionate and goal-driven professional. My career has been marked by a commitment to quality and a customer-first attitude, which I have demonstrated in various roles, particularly as an Operations and Customer Service Lead. I have a proven track record of managing client relations, ensuring service delivery meets high standards, and troubleshooting customer concerns with professionalism.
Currently, I serve as the Lead Technician and Customer Liaison at a Lawn and Landscape Company, where I continue to emphasize customer satisfaction and quality control. My dedication to my work has earned me recognition for dependability and trustworthiness. I believe in going above and beyond to ensure every project is completed to the highest standards, and I am eager to bring this work ethic to a Quality Assurance position focused on continuous improvement.
Experience
Work history, roles, and key accomplishments
Lead Technician & Customer Liaison
Lawn and Landscape Company
Jan 2014 - Present (11 years 5 months)
Provided professional lawn care and tree services, consistently prioritizing customer satisfaction. Acted as the main client contact, efficiently resolving issues and ensuring all jobs met high standards of quality and timeliness.
Volunteer Coach
Community Sports Coach
Jan 2015 - Present (10 years 5 months)
Coached pee wee football and youth softball teams, fostering strong relationships with children and parents. Promoted teamwork, resilience, and goal-setting among young athletes through consistent encouragement.
Operations & Customer Service Lead
Landscape & Tree Services
Jan 2004 - Dec 2014 (10 years 11 months)
Served as the primary business representative, managing sales, scheduling, and client relations. Ensured high-quality service delivery by conducting on-site quality control and resolving customer concerns professionally.
Education
Degrees, certifications, and relevant coursework
Trumann High School
High School Diploma, General Studies
Completed high school education, earning a diploma in 2004. Developed foundational knowledge and skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Interested in hiring Thomas ?
You can contact Thomas and 90k+ other talented remote workers on Himalayas.
Message ThomasFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
