Thomas Vieira
@thomasvieira
Reliable building supervisor transitioning into technology-focused roles.
United StatesWhat I'm looking for
I am a hardworking and reliable professional with hands-on experience supervising building operations, managing site traffic, and performing general labor while prioritizing safety and clear communication.
Trained through the Google IT Support Professional Certificate and multiple Zendesk agent courses, I pair frontline customer-service experience with technical support fundamentals and proven incident-reporting and documentation skills.
I bring strong problem-solving, teamwork, and leadership developed as a building supervisor and as a missionary volunteer, and I am motivated to continue learning and grow into a technology-focused role where I can contribute to team success.
Experience
Work history, roles, and key accomplishments
Building Monitor / Supervisor
Jacobsen Construction
Apr 2025 - Apr 2026 (1 year)
Supervised daily facility operations, conducted safety walkthroughs, responded to incidents, and maintained documentation to ensure security and compliance.
Flagger / Laborer
Jacobsen Construction
Jul 2023 - Apr 2025 (1 year 9 months)
Directed job-site traffic and performed general labor across construction projects, coordinating with supervisors to maintain safety and operational flow.
Proselytized and led teams in community outreach, trained and supervised missionaries, and developed communication and leadership skills across diverse environments.
Education
Degrees, certifications, and relevant coursework
Zendesk
Professional Training / Certificates, Customer Service / Support Tools
Completed multiple Zendesk agent trainings including Support, Talk, Messaging, and Chat modules.
Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate, covering foundational IT support skills and tools.
Colegio Estadual Angelo Volpato
High School Diploma, Secondary Education
Completed high school diploma at Colegio Estadual Angelo Volpato, graduating in December 2020.
Availability
Location
United StatesAuthorized to work in
BrazilJob categories
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