Thomas Hernandez
@thomashernandez
Detail-oriented Monitoring and Response Analyst with strong technical skills.
What I'm looking for
I am a highly organized and dedicated Monitoring and Response Analyst with extensive experience in providing 24/7 monitoring support for enterprise information systems and network infrastructure. My role at MORI Associates has honed my skills in utilizing tools like EM7, Spectrum, and Pagerduty to ensure optimal system performance and reliability. I excel in troubleshooting client errors and implementing load and efficiency improvements, which has significantly enhanced operational workflows.
Throughout my career, I have developed outstanding customer service and communication skills, allowing me to effectively manage outage situations and provide Level II/III support for network issues. My background as an Operations Systems Analyst at Delta Computer Solutions further solidified my expertise in incident management, system analysis, and change management. I am passionate about leveraging my technical knowledge and analytical abilities to contribute to a dynamic team focused on achieving project goals.
Experience
Work history, roles, and key accomplishments
Monitoring and Response Analyst
MORI Associates
Nov 2012 - Present (12 years 8 months)
Provided 24/7 monitoring support for JPL's enterprise information systems and network infrastructure using EM7, Spectrum, and Pagerduty. Managed outage incidents, escalated to service engineers, and handled post-mortem/RCA processes.
Operations Systems Analyst
Delta Computer Solutions
Jul 2008 - Present (17 years)
Analyzed system and log alerts, system monitors, and traps using EM7 and Spectrum as part of the NOC team. Performed incident, configuration, and problem management tasks, including root cause analysis and corrective action determination.
Education
Degrees, certifications, and relevant coursework
Platt College
Associate Degree, Information Technology/Networking
Completed an Associate Degree in Information Technology/Networking. Gained foundational knowledge and practical skills in IT and networking principles.
California State University, Sonoma
Bachelor of Arts, Economics
Awarded a Baccalaureate Degree of Arts in Economics. Developed strong analytical and critical thinking skills through the study of economic principles and theories.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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