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Thomas Hernandez

@thomashernandez

Detail-oriented Monitoring and Response Analyst with strong technical skills.

United States
Message

What I'm looking for

I am looking for a collaborative environment that values technical expertise and offers opportunities for professional growth.

I am a highly organized and dedicated Monitoring and Response Analyst with extensive experience in providing 24/7 monitoring support for enterprise information systems and network infrastructure. My role at MORI Associates has honed my skills in utilizing tools like EM7, Spectrum, and Pagerduty to ensure optimal system performance and reliability. I excel in troubleshooting client errors and implementing load and efficiency improvements, which has significantly enhanced operational workflows.

Throughout my career, I have developed outstanding customer service and communication skills, allowing me to effectively manage outage situations and provide Level II/III support for network issues. My background as an Operations Systems Analyst at Delta Computer Solutions further solidified my expertise in incident management, system analysis, and change management. I am passionate about leveraging my technical knowledge and analytical abilities to contribute to a dynamic team focused on achieving project goals.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PC

Platt College

Associate Degree, Information Technology/Networking

Completed an Associate Degree in Information Technology/Networking. Gained foundational knowledge and practical skills in IT and networking principles.

California State University, Sonoma logoCS

California State University, Sonoma

Bachelor of Arts, Economics

Awarded a Baccalaureate Degree of Arts in Economics. Developed strong analytical and critical thinking skills through the study of economic principles and theories.

Tech stack

Software and tools used professionally

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