Thomas Hernandez

I am a highly organized and dedicated Monitoring and Response Analyst with extensive experience in providing 24/7 monitoring support for enterprise information systems and network infrastructure. My role at MORI Associates has honed my skills in utilizing tools like EM7, Spectrum, and Pagerduty to ensure optimal system performance and reliability. I excel in troubleshooting client errors and implementing load and efficiency improvements, which has significantly enhanced operational workflows.

Throughout my career, I have developed outstanding customer service and communication skills, allowing me to effectively manage outage situations and provide Level II/III support for network issues. My background as an Operations Systems Analyst at Delta Computer Solutions further solidified my expertise in incident management, system analysis, and change management. I am passionate about leveraging my technical knowledge and analytical abilities to contribute to a dynamic team focused on achieving project goals.