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Keyia Boone

@keyiaboone

IT Operations and Incident Response Specialist at KALANI CONSULTING, INC who supported 24/7 government operations and authored engineering runbooks.

United States

Message

At KALANI CONSULTING, INC, I provided remote diagnostics and Tier 2/3 troubleshooting for government and VIP customers in a 24/7 operations center. I handled ServiceNow and Remedy incidents and authored runbooks and knowledge base articles.

At ASCENSION TECHNOLOGIES / PROVIDENCE HOSPITAL, I supported critical medical applications, coordinated software upgrades and patch testing, and steered major incident bridge calls. At ANDREWS AIR FORCE BASE (IPT Consultants), I verified SIEM alerts and provided Tier 3 SolarWinds support.

Experience

Work history, roles, and key accomplishments

Senior System Engineer

Kalani Consulting, Inc

Jan 2020 - Dec 2025 (5 years 11 months)

Provided 24/7/365 remote diagnostics and Tier 2/3 troubleshooting for government and VIP customers. Managed SLA ticket triage in ServiceNow and Remedy, and authored knowledge base articles.

ServiceNow Remedy O365 Tier II Support SLA Management Knowledge Base Incident Triage

Senior NOC Analyst / SOC Tech

Andrews Air Force Base (IPT Consultants)

Jan 2016 - Dec 2024 (8 years 11 months)

Executed threat triage and incident response for SIEM alerts across SolarWinds and SCOM. Provided Tier 3 SolarWinds engineering support and trained Tier 1/2 personnel.

Solarwinds SCOM SIEM Incident Response Security Triage Tier 3 Support Mentorship

Senior Systems Analyst

Ascension Technologies / Providence Hospital

Jan 2006 - Dec 2020 (14 years 11 months)

Managed endpoint application availability and provided Tier 2 desktop and software engineering support. Led major incident bridge calls and coordinated software upgrades, patch testing, and PKI certificate renewals.

Bomgar Microsoft OS Patching Incident Leadership PKI SSL TLS AS 400 Mainframe OpsView NetIQ LAN WAN Support and Diagnostics

Network Operation Specialist

Avaya Federal

Jan 2015 - Dec 2016 (1 year 11 months)

Maintained real-time monitoring of network intrusion tools (IDS, IPS, NIDS) in a 24/7/365 federal environment. Tracked tickets in Siebel and updated operational SOPs.

IDS IPS NIDS NetIQ Application Manager Siebel VoIP Monitoring SOP Documentation